The Office for Conflict Resolution currently offers a workshop to help manage and resolve conflict in the workplace. A description of the current program appears below. In many cases, we can tailor programming to meet the specific needs of individual departments or groups. If you are interested in hosting a workshop, please contact us at [email protected]. To host a workshop with the Office for Conflict Resolution, complete the confidential intake form below.
Workshop
Conflict Competency 101
This introductory workshop looks at the causes of workplace conflict and our responses to it. It examines the impacts of unaddressed problems on the individual, the team and the organization, and provides practical advice on how to prepare for difficult conversations.
If you have ideas for a different type of workshop, please don't hesitate to reach out. OCR is always open to discussing the possibility of tailoring a custom solution to meet the needs of your team.
Additional Training Opportunities
De-Escalation Training (UHS513)
This online De-Escalation Training was developed as a collaboration between OCR and University Health and Safety. The course is designed to help you manage tense situations whether you’re working with clients, colleagues, or the public, and help you maintain safety, professionalism, and respect in challenging moments.
College of Continuing & Professional Studies (CCAPS)
CCAPS offers professional development courses and certificates that support career growth through practical, applied learning. Conflict Resolution is one of many courses in our portfolio, equipping professionals with actionable strategies and communication skills to navigate challenging conversations and resolve conflict effectively at work, and can be applied to multiple professional certificates. University staff are eligible for a 50% discount on most CCAPS courses.